IT Specialist

The ideal candidate is a great people person, customer oriented, and motivated to ensuring an optimal experience for staff utilizing our network, services, workstations, and pipeline applications. Performance & Optimization is at the forefront of this individuals approach to IT management and data security for both staff and client data is of the highest importance.

Responsibilities

  • Be our point of contact for technical support requests
  • Provide a strong and consistent customer service experience for all staff
  • Work with production management to manage, maintain, and develop core production and Helpdesk systems, applications and processes
  • Manage and prioritize incoming tasks effectively
  • Troubleshoot complex technical problems while being resourceful
  • Champion new hardware, software and A/V solutions
  • Build, image and deploy workstations.
  • Maintain and manage all hardware inventory
  • Support new hire setup and studio desk moves, ensuring both are as pain-free as possible
  • Assist IT team with technology procurement and record keeping
  • Ability to drive IT projects and initiatives as directed by management.
  • Monitor server performance, access logs, and investigate intrusion detection.
  • Augment existing data protection policies and create new ones where necessary.
  • Periodically Audit and review data protection policies.
  • Keep up-to-date with latest technology. Minimum Requirement
  • Must have an IT related degree or equivalent experience in a related field. Additional

Requirements (Nice to have)

  • Familiarity with Firewall appliance (PFSense / Sonicwall)
  • Knowledge of tools: Ghost Solution Suite, Faronics Deep Freeze, Faronics Insights or equivalent.
  • Ability to install, manage and maintain an Active Directory server
  • Knowledge in file management (access control, quotas)
  • Knowledge of Backup systems (Veeam Backup, Iperius Backup)
  • Knowledge of infrastructure monitoring tools. (Zabbix or Nagios)

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